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Privacy Policy

Corporate Details:
SkinMATH
ABN: 68631966580
Address: 7 Keong Rd, Albany Creek QLD 4035
Ph: 0406 951 926
Director: Dr Ansulette Kay

email:info@skinmath.com.au
www.skinmath.com.au

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and the browser user agent string to help detect spam.

After your comment is approved, your profile picture may be visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt to save your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who do we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long will we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognize and approve any follow-up comments instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where do we send your data

Visitor comments may be checked through an automated spam detection service.

WOO Commerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed:  We will ask use this to, for example, show you products you’ve recently viewed.

    Location, IP address and browser type:  We will use this for purposes like estimating taxes and shipping.

  • Shipping address:  We will ask you to enter this so we can, for instance, estimate shipping before you place an order and send you the order! We’ll also use cookies to keep track of cart contents while you’re browsing our site.

  • When you purchase from us: We will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes such as:

    Send you information about your account and order
    Respond to your requests, including refunds and complaints
    Process payments and prevent fraud
    Set up your account for our store
    Comply with any legal obligations we have, such as calculating taxes
    Improve our store offerings
    Send you marketing messages if you choose to receive them
    If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout area for future orders.

    We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes. This includes your name, email address, billing and shipping addresses. We will also store comments or reviews if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us.

Order information includes what was purchased, when, and where it should be sent, and customer information includes your name, email address, billing, and shipping information.

This includes how SkinMATH collects, uses, and protects the information you provide through our Tailored Skincare Plan Questionnaire.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form and the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Information We Collect

  • Personal Information: Name, email, phone number (optional), responses to the questionnaire
  • Usage Data: May include device information, IP address (for general location)

How We Use Your Information

  • Personalise Skincare Information: We analyse your questionnaire responses to create your tailored skincare plan.
  • Follow-up Communication: We may use your email to contact you about your skincare plan or other SkinMATH offerings. You can opt-out at any time.
  • Improve Services: Anonymised data (not linked to your identity) helps us understand our audience and refine our products.

What we share with others

We share information with third parties who help us provide our orders services to you; for example —

  • Payments – What Data is collected
    Information shared with a payment provider to process payments includes:Name
    Email
    Address
    Phone
    City/State/Zip
    Unique payment identifier
    Payment provider identifier
    How payment providers use data

    To better understand how our provider uses and stores the data shared with them, check their privacy policies directly – Stripe.

  • WooCommerce – Zapier

    Using this extension, you may share personal data with an external service (Zapier). Customer information provided during the purchase (checkout) process is sent to Zapier if you have one or more Zapier Feeds configured.

    Please see the Zapier Privacy Policy for more details.

    Once this personal information is sent to Zapier, it is sent to WooCommerce.  Please see the WooCommerce privacy policy for more details.

Data Security

We take appropriate measures to safeguard your information against unauthorised access or alteration. Data is stored securely.

Sharing Your Information: We never sell your personal information. We may share your data in the following limited circumstances:

  • With Your Consent: Only when providing consent for a specific purpose.
  • Service Providers: To fulfil services or analyse data on our behalf (bound by confidentiality agreements).
  • Legal Compliance: If required by law.

Your Choices

  • Opt-Out of Communications: Contact us to unsubscribe from emails.
  • Access & Update Information: You may request a copy of your data or ask us to correct it. Please get in touch with us at info@skinmath.com.au.

Changes to This Policy

We may update this Privacy Statement. If significant changes occur, we will notify you by email.

Contact Us

For any questions or concerns about your privacy, please email us at info@skinmath.com.au

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